User Interactions With Health Insurance Decision Aids: User Study With Retrospective Think-Aloud Interviews.
Wayne C W GiangEmma BlandJeffrey ChenCoralys M Colón-MoralesMichelle McGaha AlvaradoPublished in: JMIR human factors (2021)
This study showed that health insurance decision aids help individuals improve their confidence in selecting and using health insurance plans. However, previous health insurance knowledge plays a significant role in how users interact with and benefit from decision aids, even when information is presented in different formats.