Transitions of care for older adults discharged home from the emergency department: an inductive thematic content analysis of patient comments.
Vanessa CoutureNathalie GermainÉmilie CôtéLise LavoieJoanie RobitailleMichèle MorinJosée ChouinardYves CouturierFrance LégaréMarie-Soleil HardyLucas B ChartierAudrey-Anne BrousseauNadia SourialÉric MercierClémence DallaireRichard FleetAnnie LeblancDon MeladyDenis RoySamir SinhaMarie-Josée SiroisHolly O WittemanMarcel ÉmondJosée RivardIsabelle PelletierStéphane TurcotteRawane SambRaphaëlle GiguèreLyna AbrouguiPascal Y SmithPatrick M Archambaultnull nullPublished in: BMC geriatrics (2024)
Patients were satisfied overall with acute care but reported gaps in professionalism and follow-up communication between providers. Comments may have changed in tone from positive to neutral regarding home care over the COVID-19 pandemic due to service slowdowns. Addressing these concerns may improve the quality of care transitions and provide future pandemic mitigation strategies.
Keyphrases
- healthcare
- emergency department
- acute care
- quality improvement
- end stage renal disease
- palliative care
- newly diagnosed
- ejection fraction
- chronic kidney disease
- mental health
- social media
- coronavirus disease
- peritoneal dialysis
- prognostic factors
- climate change
- pain management
- case report
- patient reported outcomes
- adverse drug
- health insurance