Email Between Patient and Provider: Assessing the Attitudes and Perspectives of 624 Primary Health Care Patients.
Puneet SethMohamed Ismail Abu-AbedVikram KapoorKathryn NicholsonGina AgarwalPublished in: JMIR medical informatics (2016)
Online applications, including email, are emerging as a viable avenue for patient communication. With increasing utility of mobile devices in the general population, the proportion of patients interested in email communication with their health care providers may continue to increase. When following best practices and appropriate guidelines, health care providers can use this resource to enhance patient-provider communication in their clinical work, ultimately leading to improved health outcomes and satisfaction with care among their patients.