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"We can't do without it": Parent and call-handler experiences of video triage of children at a medical helpline.

Caroline GrenIngrid EgerodGitte LinderothAsbjoern Boerch HasselagerMarianne Sjølin FrederiksenFrederik FolkeAnnette Kjaer ErsbøllDina CortesHejdi Gamst-Jensen
Published in: PloS one (2022)
Video triage was appreciated by parents and call-handlers and was recommended as a permanent option. The call-handlers suggested that designated time for participation in the studies would have been desirable in this busy call-center. We recommend video triage as a contemporary solution in out-of-hours service.
Keyphrases
  • emergency department
  • mental health
  • healthcare
  • physical activity
  • case control