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The Effect of Service Quality on Patient Citizenship Behaviors: Evidence from the Health Sector.

Saime UlucayliKemal ÇekAdile Oniz
Published in: Healthcare (Basel, Switzerland) (2023)
The findings demonstrate that SQ does not directly affect or create PCB, but it is affected by the mediators in order to create PCB via satisfaction, loyalty, and employee responsiveness.
Keyphrases
  • mental health
  • healthcare
  • public health
  • case report
  • health information
  • quality improvement
  • health promotion
  • human health