Measuring Trust in Primary Care.
Zachary MerensteinJill C ShuemakerRobert L PhillipsPublished in: The Milbank quarterly (2023)
Renewed national interest in trust in health care should focus on the capacity to measure it. This review informs the effort to test trust measures for use in research, practice improvement, and value-based payment. Measuring trust, how it relates to outcomes, and learning how it is produced or lost are key to assisting practices and health systems toward earning it.