Heard and valued: the development of a model to meaningfully engage marginalized populations in health services planning.
Mary Elizabeth SnowKatherine TweedieAnn PedersonPublished in: BMC health services research (2018)
A one-size-fits-all approach to patient engagement is not appropriate given patients' diverse barriers to meaningful participation in healthcare planning. Instead, planners need a repertoire of skills and strategies to align the purpose of engagement with the capacities and needs of patient participants. Just as services need to meet diverse patients' needs, so too must patient engagement experiences.