Understanding why older adults choose to seek non-urgent care in the emergency department: the patient's perspective.
Donna GoodridgeJames StempienPublished in: CJEM (2018)
Accessibility to comprehensive care, availability, quality of care and positive past experiences were key considerations for older adults seeking treatment of non-urgent concerns. Older adults will likely continue to use EDs for non-urgent medical care until trusted, "one-stop" settings that better addresses the needs of this population are more widely available.