The Impact of Patient-Physician Racial and Gender Concordance on Patient Satisfaction with Outpatient Clinic Visits.
Nathan M ShawNancy HillsJordan HollerAlicia FernandezDenise DavisNynikka R PalmerDiane SliwkaBenjamin N BreyerPublished in: Journal of racial and ethnic health disparities (2023)
Racial concordance, particularly among older, White, male patients, is a nonmodifiable predictor of patient satisfaction. Physicians of color are at a disadvantage, as they receive lower patient satisfaction scores, even in race concordant pairs, with Asian physicians seeing Asian patients receiving the lowest scores. Patient satisfaction data is likely an inappropriate means of determining physician incentives as such may perpetuate racial and gender disadvantages.
Keyphrases
- patient satisfaction
- primary care
- end stage renal disease
- emergency department
- african american
- chronic kidney disease
- newly diagnosed
- ejection fraction
- mental health
- prognostic factors
- case report
- smoking cessation
- electronic health record
- big data
- patient reported outcomes
- hiv infected
- deep learning
- antiretroviral therapy