What Went Right? A Mixed-Methods Study of Positive Feedback Data in a Hospital-Wide Mortality Review Survey.

Isaac S ChuaRoaa M KhinkarMatthew WienMichaela KerrisseyStuart LipsitzYvonne Y CheungElizabeth A MortSonali DesaiCharles A MorrisMadelyn PearsonSunil EappenRonen RozenblumMallika Mendu

Published in: Journal of general internal medicine (2023)

Analysis of positive feedback from a mortality review survey provided meaningful insights into a health system's culture of teamwork and values related to civility and collegiality when providing end-of-life care. Systematic collection and sharing of positive feedback is feasible and has the potential to promote positive culture change and improve healthcare worker well-being.

Keyphrases

healthcare
cardiovascular events
risk factors
social media
emergency department
coronary artery disease
cardiovascular disease
climate change
acute care
affordable care act