Doctor! Did you Google my symptoms? A qualitative study of patient perceptions of doctors' point-of-care information seeking.
Isaac TranterMieke L van DrielBen MitchellPublished in: BMJ open (2022)
Patient trust is fundamental to positive perceptions of general practitioners' information seeking at the point-of-care. Communication is key to building this trust. Understanding the patient's agenda, listening, assessing thoroughly and being honest and transparent about the need to seek information all contribute to a positive experience.