Reporting of Patient Experience Data on Health Systems' Websites and Commercial Physician-Rating Websites: Mixed-Methods Analysis.

Tara Lagu Caroline M Norton Lindsey M Russo Aruna Priya Sarah L Goff Peter K Lindenauer

Published in: Journal of medical Internet research (2019)

The lack of variation in star ratings on health system sites may make it difficult to differentiate between clinicians. Most health systems report that they remove offensive comments, and we notably found fewer negative comments on health system websites compared to commercial physician-rating sites.

Keyphrases

primary care
emergency department
palliative care
psychometric properties
adverse drug
big data
clinical trial
artificial intelligence