Improving Emergency Department Patient Experience Through an Organizational Values-Aligned Standardized Behavioral Model.

Muhammad Hasan AbidNada Al ShehriKrishavenne Heidi ChettyJamal Al Nofeye

Published in: Global journal on quality and safety in healthcare (2023)

This quality improvement project in patient experience at our ED provides strong evidence for adopting organizational values-aligned standardized service behaviors to improve the patient experience at scale across ED settings.

Keyphrases

emergency department
quality improvement
patient safety
healthcare
mental health