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Role satisfaction among community volunteers working in mass COVID-19 vaccination clinics, Waterloo Region, Canada.

Moses TetuiRyan TennantAlexander PattenBen GiilckCatherine Marie BurnsNancy M WaiteKelly Anne Grindrod
Published in: BMC public health (2023)
For volunteers in crises such as the COVID-19 pandemic, volunteer role satisfaction depends on how their contributions are valued, the clarity of their role descriptions, volunteer-specific training, and the sentiments of volunteers and staff within the clinic context. Greater role satisfaction can help with retention as volunteers become more resilient and adaptable to the complex dynamic circumstances of a crisis response. Activities such as training and materials development for role preparations should be explicitly planned and well-resourced, even in crisis/pandemic situations. Building clinic managers' or supervisors' skills in communication during crisis/pandemic situations and the skills for the creation of team cohesion are critical investment areas.
Keyphrases
  • coronavirus disease
  • sars cov
  • public health
  • primary care
  • healthcare
  • mental health
  • quality improvement
  • respiratory syndrome coronavirus