Measuring cognitive workload in the nuclear control room: a review.

Despite the substantial literature and human factors guidance, evaluators report challenges in selecting cognitive workload measures for the evaluation of complex human-technology systems. A review of 32 articles found that self-report measures and secondary tasks were systematically sensitive to human-system interface conditions and correlated with physiological measures. Therefore, including a self-report measure of cognitive workload is recommended when evaluating human-system interfaces. Physiological measures were mainly used in method studies, and future research must demonstrate the utility of these measures for human-system evaluation in complex work settings. However, indexes of physiological measures showed promise for cognitive workload assessment. The review revealed a limited focus on the measurement of excessive cognitive workload, although this is a key topic in nuclear process control. To support human-system evaluation of adequate cognitive workload, future research on behavioural measures may be useful in the identification and analysis of underload and overload.