Supporting patients with a mental health diagnosis to use online services in primary care. A qualitative interview study.
Joanne E ParsonsGary AbelCarol BryceJohn CampbellJennifer NewbouldEmma PitchforthStephanie StockwellBethan TreadgoldRachel WinderHelen AthertonPublished in: Digital health (2024)
Online services offer convenience for patients, but registration for the use of such services remains a potential area of difficulty. Participants had difficulties with registering for online services and had concerns about trust in using them. Support offered by general practices in using online services needs to be varied and adaptable to meet the needs of individual patients.