Understanding International Students' Perspective of Health Service Quality: A Cross-Sectional Study in a Hungarian University.
Putu Ayu IndrayathiLuh Putu Sinthya UlandariPutu Erma PradnyaniInge DhamantiMarilynne N KirshbaumCsongor Istvan SzepesiNora HorvathKolozsvári László RóbertPublished in: Risk management and healthcare policy (2024)
The importance and performance analysis could provide useful information to university policymakers about university health center service quality. There is a need for improvement and obviating the importance-performance gaps, especially in the efficiency dimension. Decision-makers can use the IPA analysis results to allocate limited resources more effectively, giving special attention to possible organizational weaknesses for further direction.