Evidence for Access: Systematic Scoping Review of Access Systems in General Practice.
Abi EcclesCarol BryceAnnelieke DriessenCatherine PopeMacLellan JenniferToto Anne Christine GronlundBrian David NicholsonSue ZieblandHelen AthertonPublished in: The British journal of general practice : the journal of the Royal College of General Practitioners (2024)
The synthesis provides a useful tool in understanding access systems' aims, design, and implementation. With focus on alleviating demand, patient-focused outcomes appear to be under investigated and potentially overlooked during design and implementation. More recently, digital services are promoted as offering patient choice and convenience. But a context where demand outweighs resources challenges the premise that extending choice is possible.