What is good service quality? Day service staff's perspectives about what it looks like and how it should be monitored.

Jade McEwen Christine BigbyJacinta Douglas

Published in: Journal of applied research in intellectual disabilities : JARID (2021)

Results align with research undertaken in accommodation services for people with intellectual disabilities, suggesting commonalities in frontline staff's perceptions of quality in both day and accommodation services.

Keyphrases

healthcare
mental health
primary care
quality improvement
long term care
affordable care act
health insurance