Investigating strategies used by hospital pharmacists to effectively communicate with patients during medication counselling.
Bernadette A M ChevalierBernadette M WatsonMichael A BarrasWilliam Neil CottrellPublished in: Health expectations : an international journal of public participation in health care and health policy (2017)
Most pharmacists effectively employed all five CAT strategies to engage patients in discussions. Pharmacists' communication could be improved at the initial agenda-setting phase by asking open-ended questions to invite patients' input and allow patients to identify any medication-related concerns or issues.