Sentiment analysis of user feedback on the HSE's Covid-19 contact tracing app.

Kaavya RekanarIan R O'KeeffeSarah BuckleyManzar AbbasSarah BeechamMuslim ChochlovBrian FitzgeraldLiam GlynnKevin JohnsonJohn LaffeyBairbre McNicholasBashar NuseibehJames O'ConnellDerek O'KeeffeMike O'CallaghanAbdul RazzaqIta RichardsonAndrew SimpkinCristiano StorniDamyanka TsvyatkovaJane WalshThomas WelshJim Buckley

Published in: Irish journal of medical science (2021)

The HSE have responded to the public's desire for targeted feedback in newer versions, but should consider increasing the app's proactive engagement. The results suggest they should also raise the backward compatibility issue, regarding older iPhones, with Apple.

Keyphrases

coronavirus disease
sars cov
healthcare
social media
mental health
physical activity
cancer therapy
community dwelling
emergency department
respiratory syndrome coronavirus
drug induced