Effects of a Web-Based Patient Portal on Patient Satisfaction and Missed Appointment Rates: Survey Study.

Timothy A D Graham Samina Ali Melita Avdagovska Mark Ballermann

Published in: Journal of medical Internet research (2020)

Early experience with an EMR-tethered patient portal showed strong reports of positive patient experience, a self-reported decrease in health system use, and a measured decrease in missed appointment rates. Implications on the expanded use of patient portals requires more quantitative and qualitative study in Canada.

Keyphrases

case report
patient satisfaction
high resolution
emergency department