Consumer input into health care: Time for a new active and comprehensive model of consumer involvement.

Alix E HallJamie BryantRob W Sanson-FisherElizabeth A FradgleyAnthony M ProiettoIan Roos

Published in: Health expectations : an international journal of public participation in health care and health policy (2018)

We propose a new active model of consumer engagement that aims to overcome these limitations. This model involves the following: (i) the development of a new measure of consumer perceptions; (ii) low cost and frequent electronic data collection of patient views of quality improvements; (iii) efficient feedback to the health-care decision makers; and (iv) active involvement of consumers that fosters power to influence health system changes.

Keyphrases

healthcare
health information
low cost
social media
machine learning
big data
decision making
deep learning
artificial intelligence