Predicting Caller Type From a Mental Health and Well-Being Helpline: Analysis of Call Log Data.

Alexander Grigorash Siobhan M O'Neill Raymond R Bond Colette Ramsey Cherie Armour Maurice D Mulvenna

Published in: JMIR mental health (2018)

These data-driven findings contribute to advanced workload forecasting for operational management of the telephone-based helpline and inform the literature on helpline caller behavior in general.

Keyphrases

mental health
systematic review
electronic health record
big data
mental illness
machine learning
deep learning
artificial intelligence