Citizen's Charter in a primary health-care setting of Nepal: An accountability tool or a "mere wall poster"?

Gagan GurungRobin GauldPhilip C HillSarah Derrett

Published in: Health expectations : an international journal of public participation in health care and health policy (2017)

Poor implementation and low public awareness of the Charter limit its usefulness. Provision of sanctions and consultation with citizens in Charter development are needed to expand the scope of Charters from information brochures to tools for accountability.

Keyphrases

palliative care
healthcare
primary care
mental health
quality improvement