How do consumers prefer their care delivered: In-person, telephone or videoconference?
Centaine L SnoswellHelen M HaydonJaimon T KellyEmma E ThomasLiam J CafferyAnthony Carl SmithPublished in: Journal of telemedicine and telecare (2023)
Many Australians have used telehealth in the past year to access healthcare, with telephone being the most common form of communication. Given the option and the experience to date, consumers prefer telephone when consultations related to either prescriptions or test results. Experience with videoconference for consultations increased consumer preferences for using it for future consultations.