"If your feelings were hurt, I'm sorry…": How Third-Year Medical Students Observe, Learn From, and Engage in Apologies.
Ian C FischerRichard M FrankelPublished in: Journal of general internal medicine (2020)
Few education programs target apologies in the context of routine practice. With little formal instruction, students may rely on adopting what their seniors do. Faculty have an important role to play in modeling the apology process when harms-both great and small-occur.