The impact of a dedicated contact centre on the clinical outcome of patients with inflammatory bowel disease during the COVID-19 outbreak.
Olga Maria NardoneAntonio RispoAnna TestaNicola ImperatoreLucienne PellegriniAlessia Dalila GuarinoSimona RicciolinoMarta PatturelliGiovanni De PalmaFabiana CastiglionePublished in: Therapeutic advances in gastroenterology (2020)
The CCS was an effective tool in the reorganization of the IBD centre. Scheduled visits were replaced by phone calls. The main clinical outcomes were maintained in the COVID-19 period. Virtual follow-up using the CCS could be implemented after the pandemic to optimise the resources of the IBD centre.