Quality measures of virtual care in ambulatory healthcare environments: a scoping review.
Samuel PetrieCelia Violet LaurPatricia RiosAlly SuarezOluwatoni MakanjuolaEmeralda BurkeOnil BhattacharyyaGeetha MukerjiPublished in: BMJ open (2024)
The connections between virtual care modalities and quality domains identified here can inform clinicians, administrators and other decision-makers how to monitor the quality of virtual care and provide insights into gaps in current quality measures. The next steps include the development of a balanced scorecard of virtual care quality indicators for ambulatory settings to inform quality improvement.