Navigating and making sense of urgent and emergency care processes and provision.
Catherine PopeGemma McKennaJoanne TurnbullJane PrichardAnne RogersPublished in: Health expectations : an international journal of public participation in health care and health policy (2019)
The focus on help-seeking behaviour, rather than sense-making, makes it difficult to move beyond the polarization of "appropriate" and "inappropriate" service use. A deeper analysis of sense-making might shift the focus of attention and allow us to intervene to reshape understandings before this point.