Can patients make heads or tails of enhanced primary health care (EnPHC)? Experience through their own journey.
Mohammad Zabri JohariZalilah AbdullahAinul Nadziha Mohd HanafiahNur Izzati Mohammed NadzriSiti Aisyah RazliYuke Lin KongPublished in: BMC family practice (2020)
Even though patients were not able to exactly identify the EnPHC intervention components implemented, they are able to describe the process changes that occurred; enabling them to improve their healthcare status. Engagement is necessary to better inform patients of the EnPHC intervention, its purpose, mechanisms, changes and importance for healthcare. It would reduce resistance and increase awareness amongst patients at the clinic.