A Systematic Review of Online Medical Consultation Research.
Tian ShenYu LiChen XiPublished in: Healthcare (Basel, Switzerland) (2024)
Online medical consultation is a form of medical service that facilitates interactions between patients and doctors online, offering significant utility and value. This review aims to retrieve, screen, and analyze articles related to online medical consultations, formulating a theoretical framework and proposing future research directions. According to PRISMA guidelines, a systematic search was conducted in Web of Science, EBSCO, ScienceDirect, PubMed, and Scopus, retrieving a total of 4072 English records on 16 December 2023. After rigorous screening, 75 articles were included in this review. Among these, 8 articles focused on patients utilizing online medical consultation platforms, 5 on doctors participating in online medical platforms, 18 on patients' choice of doctors, 12 on doctors providing services, 7 on online reviews of patients, 14 on service quality for patients, 8 on rewards to doctors, and 11 on the spillover effect between online and offline services. These themes comprise the theoretical framework of the starting point, process, and outcomes of the online medical consultation system, providing a comprehensive understanding of the field and a foundation for future research.
Keyphrases
- healthcare
- end stage renal disease
- ejection fraction
- newly diagnosed
- chronic kidney disease
- health information
- mental health
- peritoneal dialysis
- prognostic factors
- palliative care
- randomized controlled trial
- metabolic syndrome
- adipose tissue
- patient reported outcomes
- type diabetes
- systematic review
- skeletal muscle
- insulin resistance