How to implement patient experience surveys and use their findings for service improvement: a qualitative expert consultation study in Australian general practice.
Hyun Jung SongSarah DennisJean-Frédéric LevesqueMark HarrisPublished in: Integrated healthcare journal (2020)
Patient experience surveys have potential for guiding practice level quality improvement, but many barriers to their implementation remain. There is need for greater research and policy efforts to understand how this information can be used at the system level for improving Australian general practice.