"If You Call Them, They Will Come": A Telephone Call Reminder to Decrease the No-Show Rate in an Outpatient Palliative Medicine Clinic.

Ruth L LagmanRenato V SamalaSusan LeGrandArmida Parala-MetzChirag PatelKyle NealeCheryl CarrinoLisa RybickiPamela GamierMary Ellen MaukMolly Nowak

Published in: The American journal of hospice & palliative care (2020)

A telephone call reminder to patients 24 hours prior to their appointment decreased the no-show rate in an outpatient palliative medicine clinic. Avoiding unfulfilled visits resulted in substantial opportunity costs.

Keyphrases

end stage renal disease
primary care
palliative care
ejection fraction
chronic kidney disease
newly diagnosed
prognostic factors
peritoneal dialysis
advanced cancer