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Thematic Analysis on User Reviews for Depression and Anxiety Chatbot Apps: Machine Learning Approach.

Arfan AhmedSarah AzizMohamed KhalifaUzair ShahAsmaa HassanAlaa Ali Abd-AlrazaqMowafa Househ
Published in: JMIR formative research (2022)
Using a machine learning approach, we were able to analyze ≥200,000 comments and categorize them into themes, allowing us to observe users' expectations effectively despite some negative factors. A methodological workflow is provided for the future analysis of review comments.
Keyphrases
  • machine learning
  • artificial intelligence
  • electronic health record
  • systematic review
  • randomized controlled trial