Thematic Analysis on User Reviews for Depression and Anxiety Chatbot Apps: Machine Learning Approach.
Arfan AhmedSarah AzizMohamed KhalifaUzair ShahAsmaa HassanAlaa Ali Abd-AlrazaqMowafa HousehPublished in: JMIR formative research (2022)
Using a machine learning approach, we were able to analyze ≥200,000 comments and categorize them into themes, allowing us to observe users' expectations effectively despite some negative factors. A methodological workflow is provided for the future analysis of review comments.