Improving equity in inpatient paediatric services: a single-centre quality improvement project providing care in patients' preferred language.
Aamena BharmalNicola EarlBob KlaberPublished in: BMJ paediatrics open (2023)
Language barriers, if not adequately addressed, can prevent effective communication, impact patient safety and experience. Our research on language preference within the paediatric inpatient and outpatient services in west London revealed that 20% and 56%, respectively, would prefer to communicate in an alternative language than English. When we conducted emotional mapping analysis patients reported feeling 'invisible' and 'not involved' due to the lack of communication in their preferred language. Here, we describe our analysis and pilot intervention of using translated asthma care plans that aims to improve patient care, experience and outcomes by minimising the impact of language barriers.
Keyphrases
- quality improvement
- patient safety
- autism spectrum disorder
- healthcare
- end stage renal disease
- palliative care
- mental health
- ejection fraction
- newly diagnosed
- chronic kidney disease
- emergency department
- randomized controlled trial
- intensive care unit
- primary care
- chronic obstructive pulmonary disease
- metabolic syndrome
- clinical trial
- study protocol
- skeletal muscle
- affordable care act
- single cell
- adipose tissue
- patient reported outcomes
- pain management
- air pollution
- insulin resistance
- lung function
- allergic rhinitis
- weight loss
- data analysis