Evaluating the effectiveness of concurrent sessions and counselors' attention allocation in online counseling.
Yucan XuChristian Shaunlyn ChanChristy TsangFlorence CheungEvangeline ChanPaul Siu-Fai YipPublished in: Journal of consulting and clinical psychology (2023)
This study provides empirical evidence for the feasibility of conducting multiple text-based sessions concurrently without compromising service quality and client experience. Our method of measuring the counselor attention allocation offers a way to systematically assess and evaluate concurrent sessions. (PsycInfo Database Record (c) 2023 APA, all rights reserved).