Is organizational intervention using Layered Voice Analysis effective in addressing operator mental health in call centers?: A randomized controlled trial.
Naomichi TaniYoshihiro TakaoSakihito NoroHiroaki FujiharaHisashi EguchiKazuki SakaiTakeshi EbaraPublished in: Journal of occupational health (2024)
Organizational intervention using LVA has the potential to reduce the risk of depression among call center operators.UMIN-CTR (ID: UMIN000051352).