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Is organizational intervention using Layered Voice Analysis effective in addressing operator mental health in call centers?: A randomized controlled trial.

Naomichi TaniYoshihiro TakaoSakihito NoroHiroaki FujiharaHisashi EguchiKazuki SakaiTakeshi Ebara
Published in: Journal of occupational health (2024)
Organizational intervention using LVA has the potential to reduce the risk of depression among call center operators.UMIN-CTR (ID: UMIN000051352).
Keyphrases
  • mental health
  • randomized controlled trial
  • depressive symptoms
  • sleep quality
  • mental illness
  • risk assessment
  • human health
  • reduced graphene oxide