Factors associated with positive user experience with primary healthcare providers in Mexico: a multilevel modelling approach using national cross-sectional data.

Kelsey Holt Svetlana V DoubovaDennis LeeRicardo Perez-CuevasHannah Hogan Leslie

Published in: BMJ open (2020)

Quality improvement efforts at IMSS facilities might bolster individual experiences with primary care, given that up to 12% of the variation in experience was attributable to facility-level differences. The relationship between individual characteristics and experience ratings reinforces the importance of patients' expectations of care and the potential for differential treatment by providers to impact experience.

Keyphrases

quality improvement
healthcare
primary care
cross sectional
end stage renal disease
ejection fraction
chronic kidney disease
newly diagnosed
palliative care
mental health
peritoneal dialysis
big data
risk assessment
machine learning
pain management
social media
patient reported
affordable care act