How coping can hide larger systems problems: the routine immunisation supply chain in Bihar, India.
Bruce Y LeePatrick T WedlockElizabeth A MitgangSarah N CoxLeila A HaidariManoja K DasSrihari DuttaBhrigu KapuriaShawn T BrownPublished in: BMJ global health (2019)
Our results show how coping can hide major system design deficiencies and how restricting coping can improve problem diagnosis and potentially lead to enhanced system design.