The effect of administration mode on CAHPS survey response rates and results: A comparison of mail and web-based approaches.
Floyd J FowlerCarol CosenzaLauren A CrippsSusan Edgman-LevitanPaul D ClearyPublished in: Health services research (2019)
In this well-educated patient population, web protocols had lower response rates, but substantive results very similar to those from mail protocols.
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