Patient satisfaction and survey response in 717 hospital surveys in Switzerland: a cross-sectional study.
Thomas V PernegerIsabelle Peytremann-BridevauxChristophe CombescurePublished in: BMC health services research (2020)
The most satisfied patients were the most likely to participate in a post-hospitalization satisfaction survey. This tendency produces an upward bias in observed satisfaction scores, and a positive correlation between average satisfaction and response rate across surveys.