Patient satisfaction and survey response in 717 hospital surveys in Switzerland: a cross-sectional study.

Thomas V PernegerIsabelle Peytremann-BridevauxChristophe Combescure

Published in: BMC health services research (2020)

The most satisfied patients were the most likely to participate in a post-hospitalization satisfaction survey. This tendency produces an upward bias in observed satisfaction scores, and a positive correlation between average satisfaction and response rate across surveys.

Keyphrases

cross sectional
patient satisfaction
end stage renal disease
ejection fraction
newly diagnosed
healthcare
physical activity
prognostic factors
emergency department
risk factors
acute care