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Patient satisfaction and survey response in 717 hospital surveys in Switzerland: a cross-sectional study.

Thomas V PernegerIsabelle Peytremann-BridevauxChristophe Combescure
Published in: BMC health services research (2020)
The most satisfied patients were the most likely to participate in a post-hospitalization satisfaction survey. This tendency produces an upward bias in observed satisfaction scores, and a positive correlation between average satisfaction and response rate across surveys.
Keyphrases
  • cross sectional
  • patient satisfaction
  • end stage renal disease
  • ejection fraction
  • newly diagnosed
  • healthcare
  • physical activity
  • prognostic factors
  • emergency department
  • risk factors
  • acute care