The relationship between leader support, staff influence over decision making, work pressure and patient satisfaction: a cross-sectional analysis of NHS datasets in England.
Thomas H R WestPascale DaherJeremy F DawsonJoanne LyubovnikovaSandra C ButtigiegMichael A WestPublished in: BMJ open (2022)
Our results provide evidence that leader support influences patient satisfaction through shaping staff experience, particularly staff influence over decisions and work pressure. Patients' care is dependent on the health, well-being, and effectiveness of the NHS workforce. That, in turn, is determined by the extent to which leaders are supportive in ensuring that work environments are managed in a way which protects the well-being of staff.
Keyphrases
- patient satisfaction
- healthcare
- public health
- end stage renal disease
- long term care
- decision making
- patient safety
- ejection fraction
- chronic kidney disease
- randomized controlled trial
- newly diagnosed
- palliative care
- mental health
- systematic review
- prognostic factors
- patient reported outcomes
- health information
- living cells
- risk assessment
- health insurance