Evaluating a training intervention for improving alignment between emergency medical telephone operators and callers: a pilot study of communication behaviours.
Jennifer GerwingJon Erik Steen-HansenTrond MjaalandBård Fossli JensenOlav EielsenOwen Matthew Truscott ThomasPål GulbrandsenPublished in: Scandinavian journal of trauma, resuscitation and emergency medicine (2021)
This pilot study demonstrated that the training intervention generated behavioural change in these operators, providing justification for scaling up the intervention.