How do residents perceive and narrate stories about communication challenges in patient encounters? A narrative study.
Jane Ege MøllerMatilde Nisbeth BrøggerPublished in: BMJ open (2019)
Our study showed that communication challenges were the result of disruptions of the perceived ideal narrative. Residents found it especially challenging to establish a common object, and dealing with helpers turned opponents. Patient communication is thus a challenge in the transition phase from student to doctor, and doctor-patient communication is complex in nature and continuously perceived to be so by residents, despite pregraduate training.