Investigating the Accessibility of Voice Assistants With Impaired Users: Mixed Methods Study.
Fabio MasinaValeria OrsoPatrik PluchinoGiulia DaineseStefania VolpatoCristian NeliniDaniela MapelliAnna SpagnolliLuciano GamberiniPublished in: Journal of medical Internet research (2020)
Users with motor, linguistic, and cognitive impairments can effectively interact with voice assistants, given specific levels of residual cognitive and linguistic skills. More specifically, our paper advances practical indicators to predict the level of accessibility of speech-based interactive systems. Finally, accessibility design guidelines are introduced based on the performance results observed in users with disabilities.