A stepped wedge cluster randomised trial of nurse-delivered Teach-Back in a consumer telehealth service.

Suzanne MoronyKristie R WeirKaty J L BellJanice BiggsGregory DuncanDon NutbeamKirsten Jo McCaffery

Published in: PloS one (2018)

Teach-Back appears to benefit telephone health service users with inadequate health literacy, but the extent of this is unclear due to smaller numbers of lower literacy participants. Improving caller ratings over time are likely due to increasing nurse communication competence.

Keyphrases

health information
primary care
study protocol
healthcare
mental health
social media
randomized controlled trial