Caregiver Expectations of Interfacing With Voice Assistants to Support Complex Home Care: Mixed Methods Study.
Ryan TennantSana AllanaKathryn MercerCatherine Marie BurnsPublished in: JMIR human factors (2022)
The interviews and Likert-scale results point toward the potential for VAs to support family caregivers and hired caregivers by easing their information management and health communication at home. However, beyond information interaction, the potential impact of VA personality traits on caregivers' perceptions of the care situation and the passive collection of audio data to improve user experience through context-specific interactions are critical design considerations that should be further examined.