Associations Between Organizational Communication and Patients' Experience of Prolonged Emotional Impact Following Medical Errors.
Lauge Sokol-HessnerTenzin DechenPatricia FolcarelliPatricia McGaffiganJennifer P StevensEric J ThomasSigall BellPublished in: Joint Commission journal on quality and patient safety (2024)
Prolonged emotional impact affected more than half of Americans self-reporting a medical error. Organizational failure to communicate according to disclosure guidelines after patient-perceived errors may exacerbate harm, particularly for patients at risk of health care disparities.