Development of a consumer experience reporting questionnaire for residential aged care homes in Australia.

Yvonne D Wells Deirdre Fetherstonhaugh Kane Norman Solly

Published in: Australasian journal on ageing (2019)

The CER questions proved suitable to collect data systematically on consumer experience in residential aged care. AACQA (now the Aged Care Quality and Safety Commission) uses the CER interview to support their audit process, and aggregated results are published online.

Keyphrases

healthcare
quality improvement
palliative care
health information
pain management
air pollution
affordable care act
systematic review
randomized controlled trial
electronic health record
health insurance
long term care